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Frequently Asked Questions

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General & Onboarding

Basics, trial setup, multi-device access, and getting started.

Enablt is an all-in-one cloud software suite engineered to automate, manage, and scale businesses. We provide specialized software tailored for Point of Sale & Retail Chains (enablt POS), Auto Garages & Workshops (enablt Auto), Microfinance & Lending Institutions (enablt MFI), and Enterprise Sales Teams & Consultancies (enablt 360).

#Overview #Platform #Solutions

Most businesses get fully up and running in less than 15 minutes. Our guided wizard lets you import existing inventory, customer contacts, or loan books via CSV/Excel. For enterprise multi-branch setups, our engineering team provides white-glove assisted onboarding.

#Setup #Onboarding #Data Import

No special server hardware is required. Enablt is 100% cloud-hosted with zero installation needed. You can access your operations from any web browser on desktop PCs, laptops, iPad/Android tablets, or smartphones.

#Cloud #Hardware #Requirements

Yes. Enablt features granular Role-Based Access Control (RBAC). You can create custom roles (Cashiers, Mechanics, Loan Officers, Branch Managers, Accountants, Executives) and configure exact read/write/edit permissions for each user.

#Staff #Roles #Security
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enablt POS (Retail)

Hardware, offline mode, multi-branch inventory, and fiscal compliance.

Yes! The POS includes an intelligent local offline engine. Your cashiers can continue scanning barcodes, processing cash sales, and printing receipts without interruption. As soon as the internet reconnects, all sales sync automatically to the cloud ledger.

#Offline Mode #Reliability #Sync

Enablt POS supports standard USB, Bluetooth, and LAN/Wi-Fi thermal receipt printers (EPSON, Star Micronics, Xprinter), 1D/2D handheld wireless barcode scanners, RJ11 cash drawers, customer facing displays, and electronic weight scales.

#Hardware #Printers #Scanners

You can view real-time stock levels across all retail outlets and central warehouses. Initiating a stock transfer takes three clicks, with transit tracking, receiving sign-offs, and automatic low-stock replenishment reorder alerts.

#Multi-Store #Warehouses #Inventory

Yes. The system automatically computes national and regional VAT/tax rules, generates QR-code enabled fiscal electronic receipts, and produces one-click exportable tax audit reports for accounting compliance.

#Fiscal #Tax #VAT
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enablt Auto (Workshop)

Digital job cards, bay scheduling, parts catalog, and customer quotes.

Technicians use any tablet or mobile phone to open vehicle job cards, tap on interactive car silhouettes to mark body scratches/dents, photograph worn parts, record brake pad depths, and log required labor operations in real-time.

#Job Cards #Inspections #Mechanics

Enablt Auto automatically sends a secure interactive link via WhatsApp or SMS. The customer views photos of damaged components, itemized parts, and labor costs, and authorizes repairs with a digital signature directly on their smartphone.

#Estimates #WhatsApp #Customer Approval

Yes. The integrated auto parts catalog tracks OEM & aftermarket parts, cross-references compatible part numbers across car brands, and logs serial numbers and warranties to eliminate inventory shrinkage.

#Spare Parts #VIN #Stock

Yes. Based on vehicle mileage logs and calendar intervals, the system automatically triggers friendly SMS/WhatsApp service reminders to car owners, boosting repeat customer visits by over 30%.

#Service Reminders #Retention #SMS
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enablt MFI (Loans)

Credit scoring, flexible amortization, mobile repayments, and regulatory reports.

Enablt MFI supports flat rate interest, reducing balance (equal installments or equal principal), interest-only with balloon principal, daily/weekly micro-installments, penalty moratoriums, and custom repayment schedules.

#Amortization #Interest #Calculations

Yes. Enablt MFI provides native webhooks and payment gateways. When a borrower transfers funds with their loan account number, the transaction is reconciled instantly and a confirmation SMS with their remaining balance is dispatched.

#Mobile Money #M-Pesa #Repayments

The system provides real-time PAR 30/60/90 tracking, automated late-payment penalty accruals, loan loss provisioning (IFRS-9 compliance), and early warning alerts for loan officers before loans go into default.

#PAR #Delinquency #IFRS-9

Yes. All borrower identification, collateral files, and financial ledgers are protected using AES-256 encryption at rest and TLS 1.3 in transit, with immutable audit logs maintained for regulatory inspections.

#KYC #Encryption #Compliance
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enablt 360 (CRM)

Visual sales pipelines, omnichannel inbox, team tasks, and forecasting.

Yes. Enablt 360 features seamless two-way synchronization with Gmail, Google Calendar, Outlook, and Microsoft 365. Emails sent to or received from leads appear automatically in the contact interaction timeline.

#Email Sync #Google #Outlook

Absolutely. You can create multiple unique Kanban pipelines (e.g. Inbound Sales, Outbound Enterprise, Retainer Clients), customize deal stages, set mandatory win probability gates, and track deal values in multiple currencies.

#Pipelines #Customization #Deals

Leads captured from website contact forms, WhatsApp, or ad campaigns are automatically routed to the right sales rep based on round-robin or geography, triggering instant follow-up task reminders.

#Automation #Lead Routing #Tasks
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Billing & Security

Invoicing, payment gateways, backups, and data protection guarantees.

We offer a 14-day risk-free money-back guarantee. You can cancel your subscription at any time directly from your billing portal with zero cancellation penalties or lock-in contracts.

#Refunds #Cancellation #Guarantee

Automated cloud backups are executed every hour with point-in-time recovery and multi-region geographic replication. You can also export full database copies (CSV/JSON/SQL) at any time.

#Backups #Disaster Recovery #Security

Yes. Upgrading or changing your plan is instantaneous. Any unused balance on your current cycle is automatically credited prorated towards your new subscription tier.

#Billing #Upgrades #Proration
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